AQW 9420/22-27 Written question to the Minister for Infrastructure
To ask the Minister for Infrastructure whether there is a mechanism for reporting poor quality roadwork repairs.
Asked by John Blair MLA on 22 March 2024
- Answered
- Written
- Tabled
- 22 March 2024
- Answer due by
- 10 April 2024
- Answered
- 10 April 202419 days after tabling
- Department
- Department for Infrastructure
- Priority question
- No
Answer
Members of the public can report a pothole or other road defect at https://www.nidirect.gov.uk/services/report-pothole-or-other-surface-defect. The NI Direct call-centre also use the fault reporting system for submitting a fault on a customer’s behalf.
Over the past number of years the system has been enhanced to provide additional reporting services, such as customer acknowledgement emails and a fault tracking function, that are designed to improve the overall customer service.
The importance of a well maintained road network cannot be understated but this requires investment. I will continue to seek the support of Executive colleagues to enable this to happen.