AQW 9420/22-27 Written question to the Minister for Infrastructure

To ask the Minister for Infrastructure whether there is a mechanism for reporting poor quality roadwork repairs.

Asked by John Blair MLA on 22 March 2024

  • Answered
  • Written
Tabled
22 March 2024
Answer due by
10 April 2024
Answered
10 April 202419 days after tabling
Department
Department for Infrastructure
Priority question
No

Answer

Members of the public can report a pothole or other road defect at https://www.nidirect.gov.uk/services/report-pothole-or-other-surface-defect. The NI Direct call-centre also use the fault reporting system for submitting a fault on a customer’s behalf.

Over the past number of years the system has been enhanced to provide additional reporting services, such as customer acknowledgement emails and a fault tracking function, that are designed to improve the overall customer service.

The importance of a well maintained road network cannot be understated but this requires investment. I will continue to seek the support of Executive colleagues to enable this to happen.

Official sources